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Returns Policy
Returns Policy
Every Line 7 garment reflects our total commitment to quality. If you are not completely satisfied with any product, we will gladly refund or exchange for another size or colour - just return to the below address within 30 days of purchase, in its original condition.
Refunds and exchanges will be processed within 10-14 working days from receipt back into our warehouse.
If you wish to return your purchase or exchange an item, simply follow the steps below and we will take care of the rest.
- You can fill out the Line 7 Return Card which is included in your parcel or download a copy here
- If, for some reason you do not have the return card, please include a brief note with the item referencing your name, order number and what course of action you require (exchange, refund, repair etc) then send to:
Line 7 Returns
15 Mary Muller Drive
Hillsborough
Christchurch 8022
New Zealand - If you would like to exchange an item, please let us know the colour and size of the item you would like us to exchange for you. Using the card enclosed with your order.
- Unfortunately we cannot take any responsibility for parcels that go missing and as such, we suggest tracking your returning parcel, so you can provide the details to your delivery company to find your lost parcel.
Please note that for health and safety reasons, returns must be sent to our Line 7 Returns address by post. We are unable to accept in person returns at our head office address.
Faulty Goods
Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question.
- By Phone 0800 652 558 from New Zealand or call 1300 762 253 from Australia
- Or you can email your return request to returns@line7.co.nz
We have a customer support team who monitor these emails throughout the day Monday to Friday.
Once the product is returned, we undertake an evaluation process confirming the manufacturing defect. If the defect is confirmed your product will be replaced or you will be fully refunded.
In the case of international orders, we will reimburse freight costs once the item has been evaluated and deemed defective. Normal wear and tear is not considered a manufacturing defect.
Additional Information
- Garments sent back for return must be in the same condition as sent out, with tags attached. Underwear returns are not accepted.
- Returns are accepted for 30 days from dispatch of parcel.
- Refunds are paid in the manner in which the payment was accepted (Credit Card via Payment Express, Afterpay, Laybuy or PayPal).
- Refunds and exchanges will be processed within 10-14 working days from receipt back into our warehouse.
- Postage to return the parcel to us is at your own cost, however if you have asked for an exchange of an item, we will send the replacement item to you free of charge.
- Garments purchased from a Line 7 Stockist or from another website, must be returned to that same store or company.
- Different return/exchange policies may apply.
