Returns & Exchanges Policy

Returns & Exchanges Policy

At Line 7, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, we offer the following options:

• Returns: You may return any full-priced item within 30 business days of purchase for a refund, provided it is in its original condition, unworn, unwashed, with tags attached.
• Exchanges: We accept exchanges for a different size or colour of the same style within 30 business days of purchase, subject to stock availability.

Please Note: Outlet Items

• Items purchased from our outlet section are final sale and cannot be returned or exchanged unless deemed faulty by our customer service team.

How to Return or Exchange

• Complete the Return Form: Fill out the Line 7 Return Form included in your parcel. If you do not have the form, please download a copy from our website.
• Package the Item: Ensure the item has been washed and is dry and is securely packaged to prevent damage during transit.
• Send the Parcel: Mark your order number on the outside of the returning parcel. Mail the item along with the completed return form to:

  Line 7 Returns
  15 Mary Muller Drive
  Hillsborough
  Christchurch 8022
  New Zealand

We recommend using a trackable shipping method, as Line 7 is not responsible for items lost in transit.

Processing Time

• Refunds and exchanges will be processed within 10-14 working days from receipt at our warehouse
• Refunds will be issued to the original payment method
• For exchanges, if the requested item is unavailable, a refund will be provided

What To Do If You Think Your Line 7 Garment Is Faulty?

At Line 7, we stand by the quality of our gear. If you believe your garment has a manufacturing fault, please follow the steps below so we can assess it properly:

1. Check the Garment Is Clean
   Before returning any item for assessment, please ensure it is clean and dry.
   We cannot process or inspect soiled garments - any dirty items will be returned to you without assessment.
   
2. Contact Our Customer Service Team
   Let us know what’s gone wrong.
   Please include:
   - Your order number or proof of purchase
   - A brief description of the issue
   - Clear photos of the garment and fault
   Email: info@line7.co.nz
   Phone: 0800652558
   
3. Wait for Instructions
   Our team will review your case and let you know the next steps. If a return is necessary, we’ll advise you where to send it.
   
4. Send the Garment (Once Approved)
   Include a completed return form (we’ll send you one if needed)
   Ensure it is securely packaged
   Use a trackable shipping service

We will assess the garment once received. If a manufacturing fault is confirmed, we’ll offer a repair, replacement, or refund, and reimburse your reasonable return postage costs.

Need help?

Reach out to our team - we’re here to keep your gear working as hard as you do.

Additional Information

• Returns must be sent via mail; in-person returns are not accepted at our head office
• Items purchased from Line 7 retailers or other websites must be returned to the original place of purchase, as different return policies may apply
• Postage costs for returning items are the responsibility of the customer, except in cases of faulty goods

For any further questions or assistance, please reach out to our customer service team.