Frequently Asked Questions
Frequently Asked Questions
All online orders are delivered from our warehouse in Christchurch, New Zealand, and we are continuing to dispatch orders through all local alert level changes. Our warehouse team are following all necessary safety protocols. For more information on delivery timeframes nationally and internationally, please refer to our delivery details page.
There may be additional delays as our couriers operate under strict safety protocols.
For more information on the status of your order you can email email@example.com quoting your order number.
Where can I buy Line7?
Our handy store locator has a full list of our stockists. Simply search your nearest town and the map will show you the location.
You can also purchase on our e-Commerce site, for free delivery NZ wide and for reasonable shipping rates worldwide. See our delivery information here for more details.
What payment methods do you offer?
We accept Visa, MasterCard, Paypal, Afterpay and Laybuy.
Are my credit card details secure when I pay for my online order?
Yes, all your details are securely processed via the Windcave payment system. Windcave Online Payment is certified with all major acquirers and card schemes. They provide PCI-compliant payment solutions, ensuring that your payments on our website are safe, seamless and secure.
How can I make a payment with an e-Gift Voucher?
Your e-gift voucher will have a unique code number, simply enter this code once you have proceeded to payment and the system will deduct the amount of your voucher from the total.
Does Line 7 offer "Pay Later" options?
We currently offer Afterpay and Laybuy as a “Pay Later” option. Please refer to our Afterpay page and Laybuy page, if you want to know more.
What is Afterpay and how does it work?
Afterpay is a “Pay Later” options which allows you to pay for your order over 4 interest-free fortnightly instalments. Orders paid by Afterpay will be shipped as if they would for any other form of payment. If you want to know more, please refer to our Afterpay page.
What is Laybuy and how does it work?
Laybuy is a “Pay Later” options which allows you to pay for your order over 6 interest-free instalments. You pay 1/6 on the day of your purchase and the rest over five weeks. Orders paid by Laybuy will be shipped as if they would for any other form of payment. If you want to know more, please refer to our Laybuy page.
Shipping & Delivery
What are the delivery costs?
|FROM||TO||ORDER VALUE||DELIVERY COSTS|
|New Zealand||New Zealand||under NZ$ 100||NZ$ 7.99|
|New Zealand||New Zealand||over NZ$ 100||FREE|
|New Zealand||Australia||under NZ$ 100||NZ$ 10|
|New Zealand||Australia||over NZ$ 100||FREE|
|New Zealand||Rest of World*||under NZ$ 150||NZ$ 35|
|over NZ$ 150||NZ$ 25|
* All duties and taxes must be paid before the parcel will be delivered to its final destination
How long will it take for my order to arrive?
|New Zealand||New Zealand*||4 - 8 working days|
|New Zealand||Australia||10 - 18 working days|
|New Zealand||Rest of World*||10 - 18 working days|
* Rural delivery can take an extra 2 business days.
How can I track my order?
When your order leaves our warehouse in Christchurch you will receive an email with your tracking details.
I didn't receive my entire order. What do I do?
We are sorry to hear that! Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at info@Line7.co.nz and we will help you.
Does Line 7 delivery to a PO Box or overseas?
Yes, we can deliver to PO boxes.
Returns & Warranty
What is Line 7's return policy?
If you purchase an item online, you can return it to us for a refund or an exchange within 60 days of your order, as long as it is unworn, in its original packaging and with all tags attached. Faulty goods are of course covered by the consumer guarantees act and we’ll see you right. For more information, please see our Returns Policy.
How do I make a return or exchange for my online order?
Your order will contain a returns card (or download the form here) – simply complete this card with as much detail and return it to us with the item you’re returning. All returns and exchanges must come back to our Christchurch warehouse by post to Line7 at 15 Mary Muller Drive, Hillsborough, Christchurch 8022. You are responsible for return postage charges. For more information, please see our Returns Policy.
Will my refund include courier charges?
Unless your item is faulty you are responsible for return courier charges. Simply pop into a courier bag and return to us with your returns card to 15 Mary Muller Drive, Hillsborough, Christchurch 8022, New Zealand.
How long will it take for my return to be processed?
Once we have received your return in the warehouse our returns team will inspect and process it. The approximate timeframe is between 8-10 working days for your return or exchange to be handled.
Please understand that it may take a bit longer to process your return during busy times.
What do I do if a faulty item has arrived in my order?
We are sorry to hear that you have received a faulty item in your order. The best way to receive a refund or exchange is to email us on firstname.lastname@example.org and we can arrange to have this collected from you. We may ask for photos of the faulty garment as well as proof of purchase.
What is Line 7's warranty policy?
When you buy from Line 7 your purchases are of course covered by the consumer guarantees act. If you receive an item from us which is deemed faulty, we will either, repair, replace or refund the item. You must return the item to us for assessment.
How do I make a warranty claim?
We don’t offer extended warranties. Helpful consumer info below: http://www.consumerprotection.govt.nz.
How can I change my username and/or password?
You can change your password or email address in your account. Log in to your account, then click on the link “Change Password” in your Dashboard. Simply follow the steps on screen to make your changes.
I cannot remember my password. How can I request a new one?
If you have forgotten the password for your account, you can easily set a new one. Please open the forgot password page and type in the email address you are using for your Swanndri account, then click on the “Reset My Password” button. You will receive an email from us with instructions on how to reset your password.
How can I change my address, email, phone number etc?
If you want to make any changes to your account details, e.g. shipping address, phone number etc, just log into your Line 7 customer account and make the required changes.
How can I deactivate my Line 7 account?
We are sorry to hear that you would no longer like to use your Line 7 account. Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at email@example.com and we will help you with your request.
Looking after your garments will not only keep them looking great but it will make them last a lot longer too. Find out more with out Care Guide