Frequently Asked Questions

Our handy store locator has a full list of our stockists. Simply search your nearest town and the map will show you the location.

You can also purchase on our e-Commerce site, for free delivery NZ wide and for reasonable shipping rates worldwide. See our delivery information here for more details.

We accept Visa, MasterCard, Paypal, Afterpay and Laybuy.

Yes, all your details are securely processed via the Windcave payment system. Windcave Online Payment is certified with all major acquirers and card schemes. They provide PCI-compliant payment solutions, ensuring that your payments on our website are safe, seamless and secure.

Your e-gift voucher will have a unique code number, simply enter this code once you have proceeded to payment and the system will deduct the amount of your voucher from the total.

We currently offer Afterpay and Laybuy as a “Pay Later” option. Please refer to our Afterpay page and Laybuy page, if you want to know more.

Afterpay is a “Pay Later” options which allows you to pay for your order over 4 interest-free fortnightly instalments. Orders paid by Afterpay will be shipped as if they would for any other form of payment. If you want to know more, please refer to our Afterpay page.

Laybuy is a “Pay Later” options which allows you to pay for your order over 6 interest-free instalments. You pay 1/6 on the day of your purchase and the rest over five weeks. Orders paid by Laybuy will be shipped as if they would for any other form of payment. If you want to know more, please refer to our Laybuy page.

* All duties and taxes must be paid before the parcel will be delivered to its final destination

* Rural delivery can take an extra 2 business days.

When your order leaves our warehouse in Christchurch you will receive an email with your tracking details.

We are sorry to hear that! Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at info@Line7.co.nz and we will help you.

Yes, we can deliver to PO boxes.

If you purchase an item online, you can return it to us for a refund or an exchange within 30 days of your order, as long as it is unworn, in its original packaging and with all tags attached. Faulty goods are of course covered by the consumer guarantees act and we’ll see you right. For more information, please see our Returns Policy.

Your order will contain a returns card (or download the form here) – simply complete this card with as much detail and return it to us with the item you’re returning. All returns and exchanges must come back to our Christchurch warehouse by post to Line7 at 15 Mary Muller Drive, Hillsborough, Christchurch 8022. You are responsible for return postage charges. For more information, please see our Returns Policy.

Unless your item is faulty you are responsible for return courier charges. Simply pop into a courier bag and return to us with your returns card to 15 Mary Muller Drive, Hillsborough, Christchurch 8022, New Zealand.

Once we have received your return in the warehouse our returns team will inspect and process it. The approximate timeframe is between 8-10 working days for your return or exchange to be handled.
Please understand that it may take a bit longer to process your return during busy times.

We are sorry to hear that you have received a faulty item in your order. The best way to receive a refund or exchange is to email us on returns@line7.co.nz and we can arrange to have this collected from you. We may ask for photos of the faulty garment as well as proof of purchase.

When you buy from Line 7 your purchases are of course covered by the consumer guarantees act. If you receive an item from us which is deemed faulty, we will either, repair, replace or refund the item. You must return the item to us for assessment.

We don’t offer extended warranties. Helpful consumer info below: http://www.consumerprotection.govt.nz.

You can change your password or email address in your account. Log in to your account, then click on the link “Change Password” in your Dashboard. Simply follow the steps on screen to make your changes.

If you have forgotten the password for your account, you can easily set a new one. Please open the forgot password page and type in the email address you are using for your Swanndri account, then click on the “Reset My Password” button. You will receive an email from us with instructions on how to reset your password.

If you want to make any changes to your account details, e.g. shipping address, phone number etc, just log into your Line 7 customer account and make the required changes.

We are sorry to hear that you would no longer like to use your Line 7 account. Please call us on 0800 652 558 from NZ and 1300 762 253 from AU or email us at info@line7.co.nz and we will help you with your request.